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Return Policy

Returns:

Our policy lasts 15 days. If 15 days have gone by since you received purchase, we cannot unfortunately offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

Non-Returnable Items:

- Gift cards

To complete your return, if we are unable to track you on our orders history we will require a receipt or proof of purchase.


Situations Where Only Partial Refunds Are Granted:

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.


- Any item that is returned more than 15 days after receipt of delivery.

Refunds:

Once your return item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, only then will your refund will be processed as a credit on bronear.co.za. If otherwise stated, please provide your banking details for a fund reversal. A refund reversal will be less a 3.9% Payment Gateway fee (not applicable if the transaction was made via EFT). We are unable to reverse to credit cards.

Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bronear.com.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bronear.com and send your item to: 8 Brian Street, Lyme Park Johannesburg Gauteng ZA 2191.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:

To return your product, you should mail your product to: 8 Brian Street, Lyme Park Johannesburg Gauteng ZA 2191

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over R1,000, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Water Damage:

We cannot be held responsible for water damage to your watch. Even though most of our watches are manufactured to be able to withstand certain water depths, we strongly advise that you rather take off your watch before swimming or showering. Most models (not all) are regarded as water resistant not water proof.

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