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F.A.Q

Q: I live in Johannesburg, can I pick up my order?
A: Nah, nor would we recommend it! Here at Bronear we don't charge for local shipping so there's no need to collect. But if you really are insistent on collecting, let us know by adding a note to the checkout and we will make a plan for you to collect from an address in Sandton.

Q: How long after I place my order can I expect to receive my product(s)?
A: Unless there is a 'pre-order' symbol on the product picture, we have the item in stock and will ship the following working day after receiving payment. It will then take a maximum of 3 working days to reach you anywhere in SA. If the product is on 'pre-order' then there is up to a 4 week lead time before you receive your item. For more details on shipping, see here.

Q: What shipping service do you use to ensure my product(s) arrive safely?
A: We use either FastWay or The Courier Guy and we send you a tracking link to track your parcels journey. We haven't had any issues with either and both are just as reliable as each other. It's our responsibility to make sure you're orders arrive and if for some unknown reason the first order does not arrive, we'll continue to re-send at no additional charge until you safely receive your item.

Q: Explain the different variety of watches you have and what's different about them?
A: So, we have Mechanical watches which are powered by the internal mechanisms of the watch. We have Quartz watches which are powered by a battery. Then we have a differentiation on size: Maximus are large, oversized watches and Minimalist are regular timepieces designed to fit your wrist comfortably.

Q: Do you have retail outlets?
A: Not yet unfortunately, but it is a goal of ours. We do operate a super slick online store though where you can read up about all the different models we have, add to cart and checkout safely and securely.

Q: Is it safe to buy on bronear.co.za?
A: Completely. At no stage do we store any customer credit card details, we leave this to the experts at PayFast who encrypt all details. Your personal details are also 100% safe and we will never expose them to any third party. We also encrypt our browsing with the latest HTTPS which is a protocol for online safe communication. Here is some of the technical stuff on how your data is safe.

Q: Are the straps interchangeable?
A: All of our models have standard strap sizes with standard pins allowing you to swop them out for whichever strap you like.

Q: Can I easily change the battery?
A: Indeed. Some models don't take batteries at all (such as our Mechanical range), some take one battery and others take two batteries in order to display a stereoscopic display under the analog dial.

Q: What is your return policy?
A You can read all about it here.

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